PSE&G Wins Three Prestigious Awards for System Resiliency, Reliability and Customer Service
Photo Credit: PSE&G
NEWARK – Public Service Electric & Gas, New Jersey’s largest utility, is the recipient of the 2025 ReliabilityOne® Award for Outstanding System Resiliency, recognized as the nation’s top utility for system resiliency and integrated planning including reliability and grid modernization initiatives. Along with this honor, PSE&G also received the ReliabilityOne® Outstanding Metropolitan Service Area Reliability Performance in the Mid-Atlantic Region for the 24th year in row, and the Outstanding Customer Engagement Award nationally for the third consecutive year.
The ReliabilityOne® Awards, presented by PA Consulting, a global innovation and transformation consultancy, are given annually to utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers. The combination of these three awards reaffirms PSE&G as a leader in delivering best-in-class electric service reliability while also providing a positive customer experience.
“Our customers have growing and evolving energy needs and expectations. We’ve made strategic investments to ensure our electric transmission and delivery system is reliable, resilient and performs well,” said John Latka, senior vice president PSE&G Electric Transmission and Distribution. “These awards reflect the hard work, dedication and commitment of everyone at PSE&G to deliver top-notch reliable service to our customers.”
PSE&G prepares year-round for extreme weather and has made strategic investments to maintain reliable service and system performance for our customers. Over the last decade, we’ve invested $30 billion in the utility infrastructure, with nearly 75% dedicated to boosting reliability and resiliency. The work included dozens of initiatives to upgrade, fortify and harden our transmission facilities and distribution systems throughout the state, along with modernizing technology systems.
In addition, the ReliabilityOne® Awards also praised PSE&G’s superior customer engagement strategies, including efforts to proactively engage with customers, providing accurate and timely information on outage and restoration efforts, as well as on blue sky days.